Ordering FAQs

1. How Do I Establish Credit Terms with Harvard Apparatus?
   An account with payment terms allows customers to place orders using an official purchase order. To begin the process, please email Customer Support customersupport@harvardapparatus.com to obtain our Credit Application.
   
   An official Purchase Order should be submitted with the Credit Application. For Domestic/International companies, the process will take between 3-5 business days. When the credit review process is complete, you will receive notification of these results via original form of request. Universities and Colleges will typically receive their new account approval within 1-3 business days.
   
2. How Can I Get a Copy of Invoice and/or Credit Card Payment Receipt?
   Invoices are automatically mailed or e-mailed depending on your account setup to the address on file within 2-3 business days of merchandise shipment. If you have not received a copy of your invoice within 5 business days from the date on your packing list, then please contact our Accounts Receivable Department at ardept@harvardapparatus.com to request a copy. Copies of receipts are available upon request.