Customer Service

If you have a question regarding our products, policies or procedures, please contact our customer service or technical support department. You may reach those departments by calling, faxing or sending a note by e-mail or traditional mail.

By Phone:
Customer Service: 508-893-8999
Technical Support: 800-547-6766
By Fax:
Send To: 508-429-5732
By E-mail:
Customer Service:
To Place an Order:
Technical Support:
By Traditional Mail:
Harvard Apparatus
Attn: Customer Service / Technical Support
84 October Hill Road
Holliston, Massachusetts
United States

For a complete listing of other Harvard Apparatus locations or authorized representatives, please see the contact us page.

Frequently Asked Questions

  1. How Do I Establish Credit Terms with Harvard Apparatus?
    An account with payment terms allows customers to place orders using an official purchase order. To begin the process, please email Customer Support to obtain our Credit Application.

    An official Purchase Order should be submitted with the Credit Application. For Domestic/International companies, the process will take between 3-5 business days. When the credit review process is complete, you will receive notification of these results via original form of request. Universities and Colleges will typically receive their new account approval within 1-3 business days.
  2. How Can I Get a Copy of Invoice and/or Credit Card Payment Receipt?
    Invoices are automatically mailed or e-mailed depending on your account setup to the address on file within 2-3 business days of merchandise shipment. If you have not received a copy of your invoice within 5 business days from the date on your packing list, then please contact our Accounts Receivable Department at to request a copy. Copies of receipts are available upon request.
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