Customer Service

If you have a question regarding our products, policies or procedures, please contact our customer service or technical support department. You may reach those departments by calling, faxing or sending a note by e-mail or traditional mail.

By Phone:
Customer Service: 508-893-8999
Technical Support: 800-547-6766
 
By Fax:
Send To: 508-429-5732
 
By E-mail:
Customer Service:  customersupport@harvardapparatus.com
To Place an Order:  orders@harvardapparatus.com
Technical Support:  support@hbiosci.com
 
By Traditional Mail:
Harvard Apparatus
Attn: Customer Service / Technical Support
84 October Hill Road
Holliston, Massachusetts
01746
United States

For a complete listing of other Harvard Apparatus locations or authorized representatives, please see the contact us page.


 

Frequently Asked Questions

  1. How Do I Establish an Open Account with Harvard Apparatus?
  2. How Can I Get a Copy of My Credit Card Payment Receipt?
  3. How Can I Get a Copy of My Invoice?

 

 

 

  1. How Do I Establish an Open Account with Harvard Apparatus?
    An open account allows customers to place orders using an official purchase order. To establish an open account you must complete and submit the following forms:
    Customer Information Sheet
    Trade and Bank Reference Sheet
    New Account Authorization

    These forms can be submitted by fax or email. A purchase order should be submitted with these forms. For US companies, the process will take up to three business days. When the credit review process is complete, you will receive notification of the results by fax or email. Universities and Colleges only need to submit the Customer Information Sheet form. Universities/Colleges will typically receive their new account approval within 24 hours.

    Where Do I Get the Necessary Forms to Establish an Open Account? These forms are available in PDF format. Please click on the above links to download these forms. If you prefer to have us fax you copies of these forms, please call our Accounts Receivable Department at 508-893-8999 ext. 111.

     

  2. How Can I Get a Copy of My Credit Card Payment Receipt?
    Copies of receipts, along with the invoices, are mailed to the end user within 2-3 business days of merchandise shipment. If you have not received a copy of your credit card receipt and invoice in the mail within 10 business days from the date on your packing list, then please contact our Accounts Receivable Department at 508-893-8999 ext. 1211 or ardept@harvardapparatus.com to request a copy.

     

  3. How Can I Get a Copy of My Invoice?
    If you need a duplicate copy of your invoice, please contact our Accounts Receivable Department at 508-893-8999 ext 1211 or ardept@harvardapparatus.com to request a copy.