If unsatisfied with a product purchased from Harvard Apparatus, you may return the item for credit or replacement. You must contact us within 30 days of receipt of your shipment to obtain a Return Merchandise Authorization (RMA) number and instructions to facilitate the return process. Products returned without an RMA number will be subject to a $150 decontamination and processing fee.
All returned products are subject to inspection and approval by Harvard Apparatus prior to issuing credit or replacement. Products must be in original manufacturer’s packaging and include all instructions, manuals, and inserts. Products returned in new condition will be charged a 15% restocking fee or a minimum of $30.00. Products not in saleable condition will be returned to the customer or assessed a refurbishment fee. There are NO RETURNS OR CANCELLATIONS ON CUSTOM ORDERS.
Harvard Apparatus will provide full credit for the following:
Returns not acceptable for credit include:
If your product is out of warranty and requires repair, you must obtain an RMA to facilitate the return process. All repairs are subject to the following:
Click here to download an RMA Request/Decontamination Form . Please fill it out completely and email it to Repairs-Returns@HarvardBioscience.com or fax to 508-893-3189. If you chose to hand write the form, please print legibly. Once this completed form has been received, a valid RMA number will be generated and you will be contacted by e-mail with a RMA Acknowledgement and return instructions from our Repairs & Returns Department.